Refund policy

Returns & refunds

Every Cards2Go merch item is made fresh for your order, in the color and size you pick. Because of that, we can't accept returns or exchanges for buyer's remorse or the wrong size, so please check the size chart on each product page before you order.

Something wrong with your order? We'll make it right.

If your item arrives damaged, misprinted, defective, or isn't what you ordered, email us at cards2gotcg@gmail.com within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or a full refund, whichever you prefer. You don't need to send the item back.

Lost packages

If tracking shows your order delivered but you never received it, or it's been stuck in transit for more than 10 business days, email us and we'll help sort it out.

In-store purchases

Cards, packs and everything else bought at a Cards2Go store follow the return rules at that store. Ask any rep.